FAQ’s
Please find some common questions and the related answers below. If you have any further questions please email us at [email protected]
How do I get started?
Please click here and fill out all necessary information about you, your pet(s) and your home, and we will contact you within 24 hours to schedule an initial in-home consultation.
What does an initial consultation entail?
When you sign up with HappyTails Pet Sitting we will schedule a pet sitter to come to your home for an initial consultation – to meet your pet(s), complete the necessary paperwork, and go over your home care instructions. You decide how often we will visit each day and what services you require. This meeting is required prior to service and lasts about 30-60 minutes.
Can I be assured the same Pet Sitter each time?
While we do understand the importance of having the same sitter each time, there will be times that your primary sitter will not be available. If your primary sitter is not available for your next scheduled engagement, we will designate a secondary sitter and a Meet ‘N Greet will be coordinated. It’s very important to us that we keep your pet family informed and have no surprises.
How does your Pet Sitter get access to my home?
Before you depart home, we are provided with a copy of your home keys, which are stored safely in our secured lock box system. We will test all keys — at our free pet consultation — and make sure we understand your instructions for activating/deactivating your alarm system. During each visit, our pet sitters will follow a guide of instructions to ensure that we keep your home safe and in the same condition that you left it to us.
Where are the keys kept?
Most of our clients let us retain their house keys. House keys are kept in a secured lock box system and are also coded for customer confidentiality.
How long is each visit?
Standard Vacation Care visits are 15-, 30-, 45- or 60- minutes (at your choosing). Potty Breaks are 15- minutes and Dog Walks are 25- minutes in length. All visits are accompanied with a Daily Log that specifies the time in/out, the services performed and any comments your sitter thinks you might find interesting or informative about your pet’s behavior.
What services do you offer?
Knowing that each animal and home is unique we offer a wide variety of services. We come to your home to provide service so that your animals can stay in their familiar surroundings. Our visits include feeding, exercising, and potty breaks. We also spend what we call “TLC time”, just playing with, petting, and loving your pets so they receive the personal attention they crave while you’re away. We also provide “gate keeping” services, such as bringing in your mail and newspaper, taking out the trash, watering plants, alternating lights and rotating blinds.
Do you offer any sort of satisfaction guaranteed?
Absolutely. You want to know that your pet will be cared for just the way you specify. And we will guarantee it every time! If you are not 100% satisfied with the service that was provided, we will be happy to address your concerns. We believe in lasting client relationships and so our service is only complete when you have returned home and are completely satisfied.